TERMS & CONDITIONS


OUR RETURN POLICY

We want you to be totally psyched about the product(s) you purchase from USWE’s webstore at uswe-sports.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund.

The product(s) has to be in unaltered condition, with the original hangtags attached. The product(s) must not have been used. The product must be returned in the same way as when you received it.

The customer pays for the return shipping. When the return is refunded the original shipping fee will also be refunded.

 

HOW TO MAKE A RETURN

When we receive a returned order we make sure that the product(s) is in good condition and make sure that the correct item(s) was returned. When the return has been approved we start the refund process. The refund could take a few business days to be completed depending on the payment method. A return is usually completed and refunded within 2-9 business days.

 

1. Fill out the information on the return note that came with your order.

2. Fill out and submit the Return Form on our website on https://uswe-sports.com/return-form

3. Make sure the product is securely wrapped when packing the return. You are responsible for the package until received by us.

4. Send the package to us (Adress can be found on the return note). You can use a courier of your choice. Keep the receipt from the courier and the tracking number if applicable.

 

If you did not get a return note please contact Customer service

 

PURCHASE AT USWE ONLINE

When placing an order, the agreement of purchase is reached when your payment has been transferred.

 

PRICES

All pricing at uswe-sports.com/global is in USD ($) and is excluding VAT and duties.

Import duties and other related fees must be paid by the customer from non EU-countries.

We reserve the right to change our prices due to changes in exchange rates or changes in the world market.

 

IMPORT, TAXES & DUTIES

The recipient is the importer of the package and must comply with all laws and regulations of the destination country. Orders that are shipped outside of the United States or Europe may be subject to import taxes, customs duties and other fees levied by the destination country. The recipient of the shipment must pay these import taxes, customs duties and other fees which are applied by the recipient's country once a shipment reaches it's destination country. Additional charges for customs clearance must also be paid for by the recipient. If the import tax, customs duties or other fees are not paid for and the shipment is sent back to USWE Sports AB the return fees charged by the currier will be deducted from the refund to the customer.

 

SHIPPING FEE

Our shipping fee is $9, for all countries.

Our online orders are delivered by FedEx and their international country currier partners. We are unable to ship to box addresses. Make sure that you fill in the complete delivery address and country. Incomplete delivery addresses will not be accepted.

 

DELIVERY TIME

Average delivery time *: 3-6 working days

*Note: We do not deliver to Russia or Australia.

Online orders are dispatched from our warehouse in Sweden, during operating hours Monday - Friday between 8.00am – 5.00pm CET/CEST.

 

CARD PAYMENT

DIBS Payment Services handles secure online payments with more than 1 billion completed Visa and Master Card payment transactions. Your card information is securely transferred with an encrypted link from you through DIBS Payment gateway to your bank. USWE or any other third part will never have this information. For more information, visit www.dibspayment.com

 

USWE’s e-commerce platform is approved by Trustwave

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ERROR ON DELIVERY

If something is wrong with your delivery, or if you receive the wrong or a damaged product, please contact our Customer Service immediately. The error has to be reported no later than two days after the goods have been received, reports received later will not be taken into consideration.

 

ERROR ON DELIVERY BASED ON WRONG ADDRESS INFORMATION

Shipped orders that has to be returned to USWE due to incomplete or incorrect address information given by the customer, will be charged full shipping costs both ways.

 

TRANSPORTATION DAMAGE

Visible damage to the goods shall be reported by the customer directly to the carrier company when receiving the package. Hidden damages from transportation have to be reported by the customer to the carrier company as soon as they are discovered.

 

CONFIDENTIALITY WHEN HANDLING PERSONAL INFORMATION

When placing an order or registering as a customer we will store your personal information. By doing this, you accept that we store the information we need to complete the handling of your order and give you the best possible service.

 

USWE will not give any personal information to any third party. According to Swedish law on handling of personal information, you can get an excerpt of all information we have stored about you and, if it is not relevant, you can ask us to delete the information. In case you wish to have the excerpt, please contact our Customer Service.

 

COOKIES

USWE uses cookies to deliver a convenient shopping experience. Cookies are used for a number of reasons and enable us to handle contents in your shopping cart as well as information required when logging in. We also use cookies to measure and optimize our marketing. If your web-browser is set to not accept cookies, you will not be able to use the shop. If that is the case, you can easily change this setting.

 

GOVERNING LAW AND JURISDICTION

Purchases of items at uswe-sports.com are subject to Swedish law. Any disputes are decided by the ordinary Swedish courts.

 

CONTACT

Please feel free to contact our Customer Service in any matters and they will get right back to you.